Friday, August 30, 2013

The Privacy Issues with Facebook


Facebook is one of the world’s most-popular electronic social networks, used by individuals, organizations, and corporations alike to share news, interests, opinion, and anything else that they think is worth sharing.  But while Facebook gives everyone a free, open, worldwide electronic forum, there are some things that people would rather share only with a more limited audience, such as their family and close friends. Or in some cases, just keep to themselves entirely.  And while Facebook today has more resources available that can help its users take more control of their privacy, as recently as 2010, not only Mark Zuckerburg, Facebook’s founder, had said that the “age of privacy” is dead, but Facebook had features that favor advertisers more than users, with several hurdles that its users had to jump in order to get to their comfort zone in terms of privacy. (Brodkin, 2010)

Legitimate Claims to Privacy

In the United States, the privacy of citizens is guaranteed by the First Amendment, which deals with freedom of speech; and the Fourth Amendment, which is about unreasonable search and seizure, as well as the right to due process.  In addition, there are also several laws on the books that guarantee privacy in various situations; these laws include the Privacy Act of 1974, and the Children’s Online Privacy Protection Act of 1998. Privacy laws passed since 1973 follow a protocol mandated by the Federal Trade Commission, called “Fair Information Practices”. (Laudon & Laudon, 2014)

Sharing Privacy Controls

The privacy controls available on Facebook give the user flexibility on who should see what posts or photos.  The allowable “audience” can range from everyone, to just their circle of Facebook friends, to just their close friends, or even just the users themselves.  These controls also help enable the user to control how much of their personal information that their friends, or even total strangers, could see.  ("Facebook privacy controls," 2010) However, just like seat belts, privacy controls only work when you use them – a Consumer Reports survey in 2012 reported that 13 million users in the US do not use privacy controls, or are not aware of them. Also, 28% share their posts outside their circle of friends, while only 37% utilize privacy controls in any fashion.  As many users are rather open, or even frank, on personal topics such as drinking and romance, this is of concern. ("Facebook users," 2012)

Facial Recognition

The usage of facial recognition on Facebook makes it more easier for users to “tag” (identify) their friends in the photos they upload.  However, privacy advocates have concern that people could be tagged on the photos of strangers without their knowledge. In addition, facial recognition could be used as a way to push targeted advertising to Facebook’s users. As the use of facial recognition had been used by other institutions and firms for marketing and security purposes, its use by Facebook, used worldwide by many millions of people, was seen as a very serious threat to privacy. (Mello, Jr., 2011) Soon after privacy concerns became widespread, Facebook announced that it would make it more easier for its users to opt out of ads generated by facial recognition, as well as having a say in whether or not they should be tagged in others’ pictures. (" Facebook Facial," 2011)

References:

Laudon, K. C., & Laudon, J. P. (2014). Management information systems: Managing the digital firm. (13th ed., pp 132-133). Boston, Massachusetts: Pearson Learning Solutions.

Brodkin, J. (2010, May 06). Consumer Groups Hammer Facebook Privacy Violations in Federal Complaint; FTC Urged to Overturn Recent Facebook Privacy Changes.  Network World, Retrieved from http://go.galegroup.com.db24.linccweb.org/ps/i.do?&id=GALE|A225847177&v=2.1&u=lincclin_spjc&it=r&p=AONE&sw=w

Facebook privacy controls revamped for simplicity 796508. (2010, May 26). eWeek, Retrieved from http://go.galegroup.com.db24.linccweb.org/ps/i.do?&id=GALE|A227430698&v=2.1&u=lincclin_spjc&it=r&p=AONE&sw=w

Facebook users by the million ignore privacy controls Consumer Reports 567381 (2012, May 03). eWeek, Retrieved from http://go.galegroup.com.db24.linccweb.org/ps/i.do?&id=GALE|A288579505&v=2.1&u=lincclin_spjc&it=r&p=AONE&sw=w

Mello, Jr., J. P. (2011, December). Facial recognition beyond Facebook: photo matching on social networks is just the start. As government officials and advertisers use the technology, will your privacy suffer? PC World, 29(12), 13. Retrieved from http://go.galegroup.com.db24.linccweb.org/ps/i.do?&id=GALE|A272737865&v=2.1&u=lincclin_spjc&it=r&p=AONE&sw=w

Facebook Facial Recognition Gets Easier Opt Out Jepsen 606742 (2011, July 27). eWeek, Retrieved from http://go.galegroup.com.db24.linccweb.org/ps/i.do?&id=GALE|A262669730&v=2.1&u=lincclin_spjc&it=r&p=AONE&sw=w

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The NBA and Competitive Forces


The NBA is one of the world’s most-successful sports leagues, with a fan base that virtually stretches to all corners of the globe.  Everyday, fans search for the latest news, videos, and other information about their favorite players and the teams they play on.  And with the constant hunger for all things NBA, the league requires a network capable of giving them what they want, without overloading the network or causing slowdowns and delays due to distance.  The NBA has chosen Akamai, as they felt what they had to offer would help provide fans with what they need in the most-efficient way ever, using a proprietary network of over 95,000 servers worldwide, delivering content to fans from a server nearest to them.

Porter’s competitive forces model and the NBA

The NBA’s market situation is a prime example of Porter’s competitive forces model, which fits in each of the five categories: (Laudon & Laudon, 2014)
Traditional Competitors:  Akamai is not the only IT network service available to the NBA, but was chosen by them, as they offered the infrastructure that would provide media and information to the NBA’s fans in a timely and reliable manner.

New Market Entrants:  Akamai was founded by a group of students and teachers from the Massachusetts Institute of Technology, a prestigious educational institution that focuses on technology and science.(Akamai, History)  At least millions of dollars of money is invested in its servers worldwide. In light of this, the entry barrier into the same field as Akamai is very high, due to the expertise and finances required, thus limiting the number of competing companies.


Substitute Products and Services:  The NBA could have done what most businesses do – have its website, NBA.com, served by a single server (or bank of servers) in a single city.  However, this normal method of distribution is incapable of handling the traffic and the needs of the fans of one of the world’s most popular sports leagues. The NBA turned to Akamai, as their infrastructure consists of tens of thousands of servers that can be tied to the NBA.com domain, thus having the capability of being easily reached anywhere in the world without lag problems. (Akamai, NBA) In terms of content, other media such as ESPN and Sports Illustrated may offer interviews and news about the NBA, but some fans prefer getting their information “straight from the horse’s mouth”, giving the NBA their own advantage by reporting their own news. Furthermore, only the NBA itself has the right to stream games online – something that not even the teams’ radio network affiliates are allowed to do. As the NBA, like most leagues, tightly control their media assets, the availability of substitutions for audio and video is rather limited, and the availability of play-by-play from legal sources is nil. (Porter, 2008)


Customers:  The NBA’s fan base doubles as its customers; NBA.com as a whole can be viewed as a promotional tool for the league, “advertising” the league’s teams and players, as well as the sport of basketball itself.  As it is a promotional tool of sorts, NBA.com may feature advertisements publicizing league merchandise and events, from the NBA itself and its partners.  The website also includes a subscription component, where for a monthly fee, fans can access special features, as well as watch or listen to games live as it happens.
Suppliers:  As mentioned above, NBA.com provides an important advertising opportunity for its partners, in which fans who see one of their ads on NBA.com might buy the product if it seems enticing enough for them.

The Same Experience


NBA fans all across the globe want the latest information for their sport, and deserved to be treated equally, rather than the home country first, other major countries second, and all minor companies last. Akamai provides the multiple server location solution, as a method to provide the NBA’s digital assets to its fans at the same speed in the same length of time, regardless of where they are. Providing games and other events live worldwide also requires infrastructure that enables them to transmit the live coverage with as little lag as possible.

Franchises and NBA.com

In most leagues, it is commonplace for all teams to have their website at a central source.  It is a similar case with NBA.com.  By having all of a team’s official news and media on NBA.com, it would be easier for a fan of a particular team to get their information, as well as find information about their opponents.  Along that same token, videos and news from one team’s section can be easily ported to another team’s section, in situations such as a matchup between two opposing teams, or if a particular player is switching teams.


For more information:

References:
Laudon, K. C., & Laudon, J. P. (2014). Management information systems: Managing the digital firm. (13th ed., pp 94-95). Boston, Massachusetts: Pearson Learning Solutions.

Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard Business Review, 86(1), 78-93. Retrieved from http://ehis.ebscohost.com.db24.linccweb.org/ehost/detail?sid=f9969998-c37e-4df0-82a8-ce35429c947d@sessionmgr110&vid=1&hid=104&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ==

Akamai. (n.d.). Akamai: Company history. Retrieved from http://www.akamai.com/html/about/company_history.html

Akamai. (n.d.). Akamai: Michael glideman, sr. vp & cio, nba. Retrieved from http://www.akamai.com/html/customers/testimonials/nba.html

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